10 On Hold and Voicemail Scripts for BusinessesPosted on October 19th, 2012 - Comments Off
If an on hold message script is written correctly, it can project the image of a successful company and keep customers from getting frustrated and hanging up the phone. It can provide information about new products, sales, business hours. It can even be used as an advertisment to drive new sales you your customer service reps. The better the experience that you provide for the customers, the less likely they will by to hang up and look into working with a competing business.
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The Tone of your Script
There are different tones or emotional directions that you may want to take your script. On-hold messages and voicemails will vary depending on the company, the purpose, and the nature of the business. There are certain situations when a friendly, welcoming tone may be required and others where a serious professional nature might be more appropriate.
You may also consider pitching new products while the customer is waiting to be connected. Scripts should walk the line between selling to the customer, but reducing the frustration of keeping them on hold.
Sample On Hold Message Scripts:
1) Friendly with Sales Pitch Message:
- Thanks for calling [Business Name], we’ve been happily serving our customers since [year founded] . Our customer service team is almost ready to take your call, so please hold for the next available operator. In the meantime, did you know that we have a 50% off sale on our new product? Ask your rep for more information.
2) Serious and Professional Message:
Your reached the offices of [Business Name]. We were established in 1980 by [Business Owner Name] and have been providing excellent service for over 20 years. Our customer service team is busy, but looking forward to helping you with your call. Please stay on the line, so we can answer any question you may have.
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3) The Sales Pitch:
You’ve reached [Business Name] we offer a variety of services including Auto Attendant voice prompts, voiceovers for commercials and radio, and on-hold messaging. Our artists are extremely experienced and look forward to providing you with an excellent sounding recording at a great price. Please stay on the line to learn more.
4) Inform of New Products:
Thank you for calling the office of [Business Name]. Please hold, so we can help you with your call. We are currently launching a new product at a reduced price. Ask your customer service rep how you can recieve a 50% discount on this exciting new service.
5) Holiday Messages:
Happy Holidays and thanks for calling [Business Name]. We hope your having a wonderful holiday season and look forward to working with you. Our customer service representatives are currently busy, but are looking forward to taking your call. Please note that our holiday business hours will change and the office will be closed from December 24 – 27.
6) Personal Voicemail Script:
You’ve reached the voicemail of [your name]. I look forward to returning your call, so please leave a detailed message including your number and the best time to call. You may also try reaching me by email at [your email].
7) Personal Voicemail Script with Sale Pitch:
You’ve reached the voicemail of [your name], i’ve been specializing in California real estate since 1990. Please leave a message detailing the nature of your call. I look forward to getting back to you and providing a solution to your business needs.
8 ) Casual, Professional Voicemail Script:
Thanks for calling the phone of [Your Name]. I’m currently busy or on a call. Please leave a message and i’ll return your call shortly.
9) After Hour Voicemail Script:
Thank you for calling [Business Name], you’ve reached us after business hours which are 9:00 am – 5:00 pm Monday through Friday. Please lave a message and we’ll get back to you shortly. Also feel free to visit our website at [www.yoursite.com]. Thank You!
10) After Hours Script with Emergency Number
You’ve reached the office of [Business Name]. Our business hours are 9:00 am – 5:00 pm Monday through Friday. Please leave a detailed message, we will return your call shortly. If this is an emergency, you may call us at 1-800-555-5555. We hope to speak with your soon. Thank You!